SHSelfHostIndex

Helpy vs Zammad

A side-by-side comparison of two self-hosted apps from related categories — licensing, setup difficulty, resource needs, and what each one replaces.

Not the right match-up?
HE Helpy Open-source helpdesk and knowledge base platform VS ZA Zammad Web-based helpdesk and customer support system
FeatureHelpyZammad
CategoryWikis & DocumentationChat & Communication
LicenseMITAGPL-3.0
LanguageRubyRuby
Setup difficultyMediumMedium
Min. RAM1,024 MB4,096 MB
Deploymentdocker, bare-metal, sourcedocker, bare-metal, source
GitHub stars★ 2,481★ 5,834
First released20152016
ReplacesZendesk, Help ScoutZendesk, Freshdesk

Why pick each one

Choose Helpy if…

  • All-in-one support suite
  • Good knowledge base features
Helpy details

Choose Zammad if…

  • Mature support workflow
  • Good integrations
Zammad details

Frequently asked questions

Is Helpy or Zammad better?

Neither is universally better. Zammad has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.

Are Helpy and Zammad free and open-source?

Yes. Helpy is licensed under MIT and Zammad under AGPL-3.0. Both can be self-hosted at no software cost.

Can I run Helpy and Zammad with Docker?

Helpy: yes. Zammad: yes.

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