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Helpy

Open-source helpdesk and knowledge base platform

Wikis & Documentation ★ 2.5k stars Medium setup MIT

Helpy is an open-source customer support platform that combines a knowledge base with a ticketing system and community forums. It helps teams build a self-service help center.

Official siteSource code

Key features

  • Knowledge base and tickets
  • Community Q&A forums
  • Multi-language support
  • Customizable themes

Pros & cons

Strengths

  • All-in-one support suite
  • Good knowledge base features

Trade-offs

  • Ruby stack to maintain
  • Development pace has slowed

Helpy replaces

Self-hosted Zendesk alternativesSelf-hosted Help Scout alternatives

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