Hookshot vs Chatwoot
A side-by-side comparison of two self-hosted chat & communication options
— licensing, setup difficulty, resource needs, and what each one
replaces.
Not the right match-up?
Compare Hookshot with
choose an app… SimpleX Chat Etherpad Centrifugo Screego Typebot Berty Mumble The Lounge Papercups
Compare Chatwoot with
choose an app… Plane Focalboard Super Productivity Wekan UVdesk SimpleX Chat Etherpad OpenProject Habitica Self-Hosted Planka Leantime Centrifugo Screego Typebot git-bug Kanboard Berty Mumble Kaneo The Lounge GLPI Papercups Taskwarrior Zammad WorkAdventure Soketi Remark42 Isso FreeSWITCH qTox MiroTalk Ferdium FreeScout Telegram Bot API Server Rustpad Erxes osTicket Asterisk WeeChat Frappe Helpdesk Ergo Peppermint irssi Quicksy Bridge Kamailio Cusdis Libredesk Tox Stoat Helpy AnyCable Chitchatter Live Helper Chat Spacebar Nextcloud Talk Indico RetroShare SIPCAPTURE Homer Peer-calls mautrix-telegram Routr GlobaLeaks openSIPS mautrix Trudesk Databag Handesk Galène InspIRCd Candy Toxic Faveo Helpdesk Hyphanet Request Tracker FusionPBX OpenSupports soju KiwiIRC Glowing Bear Bonfire Pretalx Delta Chat Notifo Ticketit SimpleX Briar Quassel IRC OTS matrix-commander Mumble Web Comentario BitlBee Znuny ngIRCd Miaou Session Nextcloud Talk Signaling Server UnrealIRCd MiroTalk C2C matrix-appservice-irc Linphone Chatmail Relay Atheme IRC Services Maunium Sticker Picker Spectrum 2 Shhh Gamja Jami Server Bridge Mollysocket Anope PushBits OTOBO Comm Tiledesk Heisenbridge Slixmpp Ferdium Server Solanum Wesh Network Draupnir baibot matrix-media-repo Charybdis IRCd Zusam Cactus Comments ircd-hybrid Scuttlebutt Room Robust IRC Flexisip FlowInquiry SAMA Biboumi Hebbot ircu2 Libervia Jami TicketsBot YunoHost Mail Relay 3CX ARN-Messager Freepbx GNUnet Groupboard MailBag Mailman3 Mailing List Manager Mlmmj Web Peachpub PrivMX WebMail SIP3 TrueConf Wazo Yeti-Switch
Feature Hookshot Chatwoot Category Chat & Communication Chat & Communication License Apache-2.0 MIT Language TypeScript Ruby Setup difficulty Medium Medium Min. RAM 256 MB 2,048 MB Deployment docker, bare-metal, source docker, kubernetes, bare-metal GitHub stars ★ 442 ★ 35,596 First released 2021 2019 Replaces Slack Intercom, Zendesk, Drift
Why pick each one
Choose Hookshot if… Released under the Apache-2.0 license First-class Docker support for quick deployment Written in TypeScript Tiny footprint — runs in 256 MB RAM Hookshot details Choose Chatwoot if… Polished customer support workflow Active development Chatwoot details
Frequently asked questions Is Hookshot or Chatwoot better? Neither is universally better. Chatwoot has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Hookshot and Chatwoot free and open-source? Yes. Hookshot is licensed under Apache-2.0 and Chatwoot under MIT. Both can be self-hosted at no software cost.
Can I run Hookshot and Chatwoot with Docker? Hookshot: yes. Chatwoot: yes.