Peppermint vs Tiledesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Peppermint
Archived
Open-source ticket management and helpdesk
VS
Tiledesk
Open-source conversational customer support platform
| Feature | Peppermint | Tiledesk |
|---|---|---|
| Deploy effort | Under-an-hour setup | Under-an-hour setup |
| Health score | 15 · At risk | 58 · Fair |
| Status | Archived | Actively maintained |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | MIT |
| Language | TypeScript | Mustache |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 2,048 MB |
| Deployment | docker, source | docker, kubernetes |
| GitHub stars | ★ 3,162 | ★ 322 |
| First released | 2021 | 2020 |
| Replaces | Zendesk, Jira Service Management | Zendesk, Intercom |
What are Peppermint and Tiledesk?
Peppermint
Peppermint is an open-source ticket management system and helpdesk. It offers a modern interface for managing customer issues, internal tasks, and a knowledge base.
- Ticket and task management
- Email-to-ticket support
- Documentation and notebooks
- Modern responsive UI
Tiledesk
Tiledesk is an open-source customer support platform that combines live chat, chatbots, and a ticketing system. It routes conversations from multiple channels into a unified agent workspace with ticket tracking.
- Live chat and chatbots
- Omnichannel ticketing
- Unified agent workspace
- Conversation routing
Peppermint vs Tiledesk: key differences
The biggest difference is maintenance: Peppermint's repository is archived and no longer developed, while Tiledesk is actively maintained. Peppermint is written in TypeScript, while Tiledesk is built with Mustache. Licensing differs — AGPL-3.0 for Peppermint versus MIT for Tiledesk. Peppermint is the lighter option, starting around 512 MB of RAM against 2,048 MB for Tiledesk. Peppermint has the considerably larger community, at 3,162 GitHub stars versus 322.
Why pick each one
Choose Peppermint if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3.2k GitHub stars)
- Written in TypeScript
Choose Tiledesk if…
- Released under the MIT license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Written in Mustache
Frequently asked questions
Is Peppermint or Tiledesk better?
Neither is universally better. Peppermint has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Peppermint and Tiledesk free and open-source?
Yes. Peppermint is licensed under AGPL-3.0 and Tiledesk under MIT. Both can be self-hosted at no software cost.
Can I run Peppermint and Tiledesk with Docker?
Peppermint: yes. Tiledesk: yes.
Which is lighter on resources, Peppermint or Tiledesk?
Peppermint has the smaller minimum footprint at 512 MB of RAM, compared to about 2,048 MB for Tiledesk. Real-world usage depends on library size, user count, and enabled features.