Peppermint vs Ticketit
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Peppermint
Archived
Open-source ticket management and helpdesk
VS
Ticketit
Archived
Simple Laravel help desk and support ticket package
| Feature | Peppermint | Ticketit |
|---|---|---|
| Deploy effort | Under-an-hour setup | Read-the-docs project |
| Health score | 15 · At risk | 13 · At risk |
| Status | Archived | Archived |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | MIT |
| Language | TypeScript | PHP |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 256 MB |
| Deployment | docker, source | bare-metal, source |
| GitHub stars | ★ 3,162 | ★ 860 |
| First released | 2021 | 2015 |
| Replaces | Zendesk, Jira Service Management | Zendesk, Freshdesk |
What are Peppermint and Ticketit?
Peppermint
Peppermint is an open-source ticket management system and helpdesk. It offers a modern interface for managing customer issues, internal tasks, and a knowledge base.
- Ticket and task management
- Email-to-ticket support
- Documentation and notebooks
- Modern responsive UI
Ticketit
Ticketit is an embeddable help desk ticketing system built as a Laravel package. It adds categories, priorities, agent assignment, and a Kanban-style dashboard to any existing Laravel application.
- Laravel-native integration
- Kanban agent board
- Category and priority routing
- Email notifications
Peppermint vs Ticketit: key differences
Note that both projects' repositories are archived — neither is actively developed. Peppermint is written in TypeScript, while Ticketit is built with PHP. Licensing differs — AGPL-3.0 for Peppermint versus MIT for Ticketit. Ticketit is the lighter option, starting around 256 MB of RAM against 512 MB for Peppermint. Ticketit is the more established project (first released 2015), while Peppermint arrived in 2021. Peppermint has the considerably larger community, at 3,162 GitHub stars versus 860. Peppermint lists first-class Docker deployment; Ticketit does not.
Why pick each one
Choose Peppermint if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3.2k GitHub stars)
- Written in TypeScript
Choose Ticketit if…
- Released under the MIT license
- Written in PHP
- Tiny footprint — runs in 256 MB RAM
Frequently asked questions
Is Peppermint or Ticketit better?
Neither is universally better. Peppermint has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Peppermint and Ticketit free and open-source?
Yes. Peppermint is licensed under AGPL-3.0 and Ticketit under MIT. Both can be self-hosted at no software cost.
Can I run Peppermint and Ticketit with Docker?
Peppermint: yes. Ticketit: check the project docs for container support.
Which is lighter on resources, Peppermint or Ticketit?
Ticketit has the smaller minimum footprint at 256 MB of RAM, compared to about 512 MB for Peppermint. Real-world usage depends on library size, user count, and enabled features.