Peppermint vs Faveo Helpdesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Peppermint
Archived
Open-source ticket management and helpdesk
VS
Faveo Helpdesk
Community helpdesk and ticketing built on Laravel
| Feature | Peppermint | Faveo Helpdesk |
|---|---|---|
| Deploy effort | Under-an-hour setup | Read-the-docs project |
| Health score | 15 · At risk | 65 · Good |
| Status | Archived | Actively maintained |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | MIT |
| Language | TypeScript | PHP |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 512 MB |
| Deployment | docker, source | bare-metal, source |
| GitHub stars | ★ 3,162 | ★ 1,255 |
| First released | 2021 | 2015 |
| Replaces | Zendesk, Jira Service Management | Zendesk, Freshdesk |
What are Peppermint and Faveo Helpdesk?
Peppermint
Peppermint is an open-source ticket management system and helpdesk. It offers a modern interface for managing customer issues, internal tasks, and a knowledge base.
- Ticket and task management
- Email-to-ticket support
- Documentation and notebooks
- Modern responsive UI
Faveo Helpdesk
Faveo Helpdesk Community is an automatic ticket-based support system built on Laravel. It captures customer requests and converts them into trackable tickets.
- Automatic ticket conversion
- Knowledge base module
- SLA management
- Multi-channel intake
Peppermint vs Faveo Helpdesk: key differences
The biggest difference is maintenance: Peppermint's repository is archived and no longer developed, while Faveo Helpdesk is actively maintained. Peppermint is written in TypeScript, while Faveo Helpdesk is built with PHP. Licensing differs — AGPL-3.0 for Peppermint versus MIT for Faveo Helpdesk. Faveo Helpdesk is the more established project (first released 2015), while Peppermint arrived in 2021. Peppermint has the considerably larger community, at 3,162 GitHub stars versus 1,255. Peppermint lists first-class Docker deployment; Faveo Helpdesk does not.
Why pick each one
Choose Peppermint if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3.2k GitHub stars)
- Written in TypeScript
Choose Faveo Helpdesk if…
- Released under the MIT license
- Active community (1.3k GitHub stars)
- Written in PHP
- Lightweight — runs in 512 MB RAM
Frequently asked questions
Is Peppermint or Faveo Helpdesk better?
Neither is universally better. Peppermint has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Peppermint and Faveo Helpdesk free and open-source?
Yes. Peppermint is licensed under AGPL-3.0 and Faveo Helpdesk under MIT. Both can be self-hosted at no software cost.
Can I run Peppermint and Faveo Helpdesk with Docker?
Peppermint: yes. Faveo Helpdesk: check the project docs for container support.