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Faveo Helpdesk

Community helpdesk and ticketing built on Laravel

Helpdesk & Ticketing ★ 1.3k stars Medium setup MIT

Faveo Helpdesk Community is an automatic ticket-based support system built on Laravel. It captures customer requests and converts them into trackable tickets.

Official siteSource code

Key features

  • Automatic ticket conversion
  • Knowledge base module
  • SLA management
  • Multi-channel intake

Strengths

  • Released under the MIT license
  • Active community (1.3k GitHub stars)
  • Written in PHP
  • Lightweight — runs in 512 MB RAM

Is Faveo Helpdesk secure?

3 known vulnerabilities affect Faveo Helpdesk's latest release (v2.0.3) according to OSV.dev; the most severe is rated medium.

Affecting v2.0.3

AdvisorySeveritySummary
CVE-2026-72554MediumLadybird Web Solution Faveo Helpdesk - Broken Access Control
CVE-2026-78434MediumFaveo Helpdesk post-ticket-reply Endpoint FormController.php post_ticket_reply missing authentication
CVE-2026-78435LowFaveo Helpdesk Logo SettingsController.php unlink path traversal
  • Most recent fixed advisory CVE-2023-25350, published 2023-03-24 (1300 days ago)

Source: OSV.dev, checked 2026-10-14. How this is measured.

Faveo Helpdesk replaces

Self-hosted Zendesk alternativesSelf-hosted Freshdesk alternatives

Health badge

Maintain Faveo Helpdesk? Add its health score to your README. The badge links back to this page.

SelfHostIndex: 62 · good

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[![SelfHostIndex health score for Faveo Helpdesk](https://selfhostindex.com/badge/tigerdesk-faveo.svg)](https://selfhostindex.com/app/tigerdesk-faveo/)
HTML
<a href="https://selfhostindex.com/app/tigerdesk-faveo/"><img src="https://selfhostindex.com/badge/tigerdesk-faveo.svg" alt="SelfHostIndex health score for Faveo Helpdesk"></a>
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.. image:: https://selfhostindex.com/badge/tigerdesk-faveo.svg
   :alt: SelfHostIndex health score for Faveo Helpdesk
   :target: https://selfhostindex.com/app/tigerdesk-faveo/

The score is recomputed on every nightly rebuild from public repository data — see how it is calculated.

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