Ticketit vs Faveo Helpdesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
| Feature | Ticketit | Faveo Helpdesk |
|---|---|---|
| Deploy effort | Read-the-docs project | Read-the-docs project |
| Health score | 13 · At risk | 65 · Good |
| Status | Archived | Actively maintained |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | MIT | MIT |
| Language | PHP | PHP |
| Setup difficulty | Medium | Medium |
| Min. RAM | 256 MB | 512 MB |
| Deployment | bare-metal, source | bare-metal, source |
| GitHub stars | ★ 860 | ★ 1,255 |
| First released | 2015 | 2015 |
| Replaces | Zendesk, Freshdesk | Zendesk, Freshdesk |
What are Ticketit and Faveo Helpdesk?
Ticketit
Ticketit is an embeddable help desk ticketing system built as a Laravel package. It adds categories, priorities, agent assignment, and a Kanban-style dashboard to any existing Laravel application.
- Laravel-native integration
- Kanban agent board
- Category and priority routing
- Email notifications
Faveo Helpdesk
Faveo Helpdesk Community is an automatic ticket-based support system built on Laravel. It captures customer requests and converts them into trackable tickets.
- Automatic ticket conversion
- Knowledge base module
- SLA management
- Multi-channel intake
Ticketit vs Faveo Helpdesk: key differences
The biggest difference is maintenance: Ticketit's repository is archived and no longer developed, while Faveo Helpdesk is actively maintained. Both projects are written in PHP. Ticketit is the lighter option, starting around 256 MB of RAM against 512 MB for Faveo Helpdesk.
Why pick each one
Choose Ticketit if…
- Released under the MIT license
- Written in PHP
- Tiny footprint — runs in 256 MB RAM
Choose Faveo Helpdesk if…
- Released under the MIT license
- Active community (1.3k GitHub stars)
- Written in PHP
- Lightweight — runs in 512 MB RAM
Frequently asked questions
Is Ticketit or Faveo Helpdesk better?
Neither is universally better. Faveo Helpdesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Ticketit and Faveo Helpdesk free and open-source?
Yes. Ticketit is licensed under MIT and Faveo Helpdesk under MIT. Both can be self-hosted at no software cost.
Can I run Ticketit and Faveo Helpdesk with Docker?
Ticketit: check the project docs for container support. Faveo Helpdesk: check the project docs for container support.
Which is lighter on resources, Ticketit or Faveo Helpdesk?
Ticketit has the smaller minimum footprint at 256 MB of RAM, compared to about 512 MB for Faveo Helpdesk. Real-world usage depends on library size, user count, and enabled features.