Erxes vs Faveo Helpdesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
| Feature | Erxes | Faveo Helpdesk |
|---|---|---|
| Deploy effort | Under-an-hour setup | Read-the-docs project |
| Health score | 89 · Excellent | 65 · Good |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-3.0 | MIT |
| Language | TypeScript | PHP |
| Setup difficulty | Hard | Medium |
| Min. RAM | 2,048 MB | 512 MB |
| Deployment | docker, kubernetes | bare-metal, source |
| GitHub stars | ★ 4,085 | ★ 1,255 |
| First released | 2017 | 2015 |
| Replaces | Zendesk, Intercom, HubSpot | Zendesk, Freshdesk |
What are Erxes and Faveo Helpdesk?
Erxes
Erxes is an open-source experience operating system that combines a help desk, ticketing, live chat, and CRM in one platform. Its ticketing module routes conversations from many channels into a unified agent inbox.
- Omnichannel inbox
- Plugin marketplace
- Built-in CRM
- Live chat widget
Faveo Helpdesk
Faveo Helpdesk Community is an automatic ticket-based support system built on Laravel. It captures customer requests and converts them into trackable tickets.
- Automatic ticket conversion
- Knowledge base module
- SLA management
- Multi-channel intake
Erxes vs Faveo Helpdesk: key differences
Erxes is written in TypeScript, while Faveo Helpdesk is built with PHP. Licensing differs — GPL-3.0 for Erxes versus MIT for Faveo Helpdesk. Faveo Helpdesk is the lighter option, starting around 512 MB of RAM against 2,048 MB for Erxes. Faveo Helpdesk is the more established project (first released 2015), while Erxes arrived in 2017. Erxes has the considerably larger community, at 4,085 GitHub stars versus 1,255. Erxes lists first-class Docker deployment; Faveo Helpdesk does not.
Why pick each one
Choose Erxes if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Active community (4.1k GitHub stars)
Choose Faveo Helpdesk if…
- Released under the MIT license
- Active community (1.3k GitHub stars)
- Written in PHP
- Lightweight — runs in 512 MB RAM
Frequently asked questions
Is Erxes or Faveo Helpdesk better?
Neither is universally better. Erxes has the larger community, while Faveo Helpdesk is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.
Are Erxes and Faveo Helpdesk free and open-source?
Yes. Erxes is licensed under GPL-3.0 and Faveo Helpdesk under MIT. Both can be self-hosted at no software cost.
Can I run Erxes and Faveo Helpdesk with Docker?
Erxes: yes. Faveo Helpdesk: check the project docs for container support.
Which is lighter on resources, Erxes or Faveo Helpdesk?
Faveo Helpdesk has the smaller minimum footprint at 512 MB of RAM, compared to about 2,048 MB for Erxes. Real-world usage depends on library size, user count, and enabled features.