Erxes vs Faveo Helpdesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Erxes
Open-source experience operating system with ticketing
VS
Faveo Helpdesk
Community helpdesk and ticketing built on Laravel
| Feature | Erxes | Faveo Helpdesk |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-3.0 | MIT |
| Language | TypeScript | PHP |
| Setup difficulty | Hard | Medium |
| Min. RAM | 2,048 MB | 512 MB |
| Deployment | docker, kubernetes | bare-metal, source |
| GitHub stars | ★ 4,058 | ★ 1,249 |
| First released | 2017 | 2015 |
| Replaces | Zendesk, Intercom, HubSpot | Zendesk, Freshdesk |
Why pick each one
Choose Erxes if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Active community (4.1k GitHub stars)
Choose Faveo Helpdesk if…
- Released under the MIT license
- Active community (1.2k GitHub stars)
- Written in PHP
- Lightweight — runs in 512 MB RAM
Frequently asked questions
Is Erxes or Faveo Helpdesk better?
Neither is universally better. Erxes has the larger community, while Faveo Helpdesk is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.
Are Erxes and Faveo Helpdesk free and open-source?
Yes. Erxes is licensed under GPL-3.0 and Faveo Helpdesk under MIT. Both can be self-hosted at no software cost.
Can I run Erxes and Faveo Helpdesk with Docker?
Erxes: yes. Faveo Helpdesk: check the project docs for container support.