SHSelfHostIndex

Handesk vs Faveo Helpdesk

A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.

Not the right match-up?
HA Handesk Laravel help desk and lead management application VS FA Faveo Helpdesk Community helpdesk and ticketing built on Laravel
FeatureHandeskFaveo Helpdesk
Deploy effortRead-the-docs projectRead-the-docs project
Health score28 · At risk65 · Good
CategoryHelpdesk & TicketingHelpdesk & Ticketing
LicenseMITMIT
LanguagePHPPHP
Setup difficultyMediumMedium
Min. RAM512 MB512 MB
Deploymentbare-metal, sourcebare-metal, source
GitHub stars★ 1,452★ 1,255
First released20182015
ReplacesZendesk, FreshdeskZendesk, Freshdesk

What are Handesk and Faveo Helpdesk?

Handesk

Handesk is an open-source help desk and lead management application built with Laravel. It converts emails into tickets, supports internal notes, escalation, merging, agent mentions, and includes an API for tickets and leads.

  • Email-to-ticket conversion
  • Lead management with API
  • Ticket escalation and merging
  • Slack and email notifications

Faveo Helpdesk

Faveo Helpdesk Community is an automatic ticket-based support system built on Laravel. It captures customer requests and converts them into trackable tickets.

  • Automatic ticket conversion
  • Knowledge base module
  • SLA management
  • Multi-channel intake

Handesk vs Faveo Helpdesk: key differences

Both projects are written in PHP. Faveo Helpdesk is the more established project (first released 2015), while Handesk arrived in 2018.

Why pick each one

Choose Handesk if…

  • Released under the MIT license
  • Active community (1.5k GitHub stars)
  • Written in PHP
  • Lightweight — runs in 512 MB RAM
Handesk details

Choose Faveo Helpdesk if…

  • Released under the MIT license
  • Active community (1.3k GitHub stars)
  • Written in PHP
  • Lightweight — runs in 512 MB RAM
Faveo Helpdesk details

Frequently asked questions

Is Handesk or Faveo Helpdesk better?

Neither is universally better. Handesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.

Are Handesk and Faveo Helpdesk free and open-source?

Yes. Handesk is licensed under MIT and Faveo Helpdesk under MIT. Both can be self-hosted at no software cost.

Can I run Handesk and Faveo Helpdesk with Docker?

Handesk: check the project docs for container support. Faveo Helpdesk: check the project docs for container support.

Related comparisons