Ticketit vs Tiledesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
| Feature | Ticketit | Tiledesk |
|---|---|---|
| Deploy effort | Read-the-docs project | Under-an-hour setup |
| Health score | 13 · At risk | 58 · Fair |
| Status | Archived | Actively maintained |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | MIT | MIT |
| Language | PHP | Mustache |
| Setup difficulty | Medium | Medium |
| Min. RAM | 256 MB | 2,048 MB |
| Deployment | bare-metal, source | docker, kubernetes |
| GitHub stars | ★ 860 | ★ 322 |
| First released | 2015 | 2020 |
| Replaces | Zendesk, Freshdesk | Zendesk, Intercom |
What are Ticketit and Tiledesk?
Ticketit
Ticketit is an embeddable help desk ticketing system built as a Laravel package. It adds categories, priorities, agent assignment, and a Kanban-style dashboard to any existing Laravel application.
- Laravel-native integration
- Kanban agent board
- Category and priority routing
- Email notifications
Tiledesk
Tiledesk is an open-source customer support platform that combines live chat, chatbots, and a ticketing system. It routes conversations from multiple channels into a unified agent workspace with ticket tracking.
- Live chat and chatbots
- Omnichannel ticketing
- Unified agent workspace
- Conversation routing
Ticketit vs Tiledesk: key differences
The biggest difference is maintenance: Ticketit's repository is archived and no longer developed, while Tiledesk is actively maintained. Ticketit is written in PHP, while Tiledesk is built with Mustache. Ticketit is the lighter option, starting around 256 MB of RAM against 2,048 MB for Tiledesk. Ticketit is the more established project (first released 2015), while Tiledesk arrived in 2020. Ticketit has the considerably larger community, at 860 GitHub stars versus 322. Tiledesk lists first-class Docker deployment; Ticketit does not.
Why pick each one
Choose Ticketit if…
- Released under the MIT license
- Written in PHP
- Tiny footprint — runs in 256 MB RAM
Choose Tiledesk if…
- Released under the MIT license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Written in Mustache
Frequently asked questions
Is Ticketit or Tiledesk better?
Neither is universally better. Ticketit has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Ticketit and Tiledesk free and open-source?
Yes. Ticketit is licensed under MIT and Tiledesk under MIT. Both can be self-hosted at no software cost.
Can I run Ticketit and Tiledesk with Docker?
Ticketit: check the project docs for container support. Tiledesk: yes.
Which is lighter on resources, Ticketit or Tiledesk?
Ticketit has the smaller minimum footprint at 256 MB of RAM, compared to about 2,048 MB for Tiledesk. Real-world usage depends on library size, user count, and enabled features.