Peppermint vs Libredesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Peppermint
Archived
Open-source ticket management and helpdesk
VS
Libredesk
Self-hosted open-source customer support desk
| Feature | Peppermint | Libredesk |
|---|---|---|
| Deploy effort | Under-an-hour setup | Under-an-hour setup |
| Health score | 15 · At risk | 87 · Excellent |
| Status | Archived | Actively maintained |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | AGPL-3.0 |
| Language | TypeScript | Go |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 512 MB |
| Deployment | docker, source | docker, binary |
| GitHub stars | ★ 3,162 | ★ 2,959 |
| First released | 2021 | 2024 |
| Replaces | Zendesk, Jira Service Management | Zendesk, Intercom |
What are Peppermint and Libredesk?
Peppermint
Peppermint is an open-source ticket management system and helpdesk. It offers a modern interface for managing customer issues, internal tasks, and a knowledge base.
- Ticket and task management
- Email-to-ticket support
- Documentation and notebooks
- Modern responsive UI
Libredesk
Libredesk is a self-hosted, open-source customer support tool. It offers shared inboxes, SLA management, automations, and reporting in a clean modern interface.
- Shared inbox and SLAs
- Automation rules
- Canned responses
- Single binary deployment
Peppermint vs Libredesk: key differences
The biggest difference is maintenance: Peppermint's repository is archived and no longer developed, while Libredesk is actively maintained. Peppermint is written in TypeScript, while Libredesk is built with Go. Peppermint is the more established project (first released 2021), while Libredesk arrived in 2024.
Why pick each one
Choose Peppermint if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3.2k GitHub stars)
- Written in TypeScript
Choose Libredesk if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3k GitHub stars)
- Written in Go
Frequently asked questions
Is Peppermint or Libredesk better?
Neither is universally better. Peppermint has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Peppermint and Libredesk free and open-source?
Yes. Peppermint is licensed under AGPL-3.0 and Libredesk under AGPL-3.0. Both can be self-hosted at no software cost.
Can I run Peppermint and Libredesk with Docker?
Peppermint: yes. Libredesk: yes.