Deskpro vs Erxes
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Deskpro
On-Premise help desk software that includes email, chat, voice & help
VS
Erxes
Open-source experience operating system with ticketing
| Feature | Deskpro | Erxes |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | ⊘ Proprietary | GPL-3.0 |
| Language | Unknown | TypeScript |
| Setup difficulty | Medium | Hard |
| Min. RAM | 512 MB | 2,048 MB |
| Deployment | bare-metal | docker, kubernetes |
| GitHub stars | — | ★ 4,058 |
| First released | 2020 | 2017 |
| Replaces | — | Zendesk, Intercom, HubSpot |
Why pick each one
Choose Deskpro if…
- Released under the ⊘ Proprietary license
- Written in Unknown
- Lightweight — runs in 512 MB RAM
Choose Erxes if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Active community (4.1k GitHub stars)
Frequently asked questions
Is Deskpro or Erxes better?
Neither is universally better. Erxes has the larger community, while Deskpro is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.
Are Deskpro and Erxes free and open-source?
Yes. Deskpro is licensed under ⊘ Proprietary and Erxes under GPL-3.0. Both can be self-hosted at no software cost.
Can I run Deskpro and Erxes with Docker?
Deskpro: check the project docs for container support. Erxes: yes.