Deskpro vs GLPI
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Deskpro
On-Premise help desk software that includes email, chat, voice & help
VS
GLPI
IT asset management and service desk
| Feature | Deskpro | GLPI |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | ⊘ Proprietary | GPL-3.0 |
| Language | Unknown | PHP |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 512 MB |
| Deployment | bare-metal | docker, bare-metal, source |
| GitHub stars | — | ★ 6,206 |
| First released | 2020 | 2003 |
| Replaces | — | ServiceNow, Zendesk |
Why pick each one
Choose Deskpro if…
- Released under the ⊘ Proprietary license
- Written in Unknown
- Lightweight — runs in 512 MB RAM
Choose GLPI if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Mature project with 6.2k GitHub stars
- Written in PHP
Frequently asked questions
Is Deskpro or GLPI better?
Neither is universally better. GLPI has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Deskpro and GLPI free and open-source?
Yes. Deskpro is licensed under ⊘ Proprietary and GLPI under GPL-3.0. Both can be self-hosted at no software cost.
Can I run Deskpro and GLPI with Docker?
Deskpro: check the project docs for container support. GLPI: yes.