Deskpro vs Frappe Helpdesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Deskpro
On-Premise help desk software that includes email, chat, voice & help
VS
Frappe Helpdesk
Modern open-source helpdesk built on Frappe
| Feature | Deskpro | Frappe Helpdesk |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | ⊘ Proprietary | AGPL-3.0 |
| Language | Unknown | Vue |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 1,024 MB |
| Deployment | bare-metal | docker, source |
| GitHub stars | — | ★ 3,295 |
| First released | 2020 | 2022 |
| Replaces | — | Zendesk, Freshdesk |
Why pick each one
Choose Deskpro if…
- Released under the ⊘ Proprietary license
- Written in Unknown
- Lightweight — runs in 512 MB RAM
Choose Frappe Helpdesk if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3.3k GitHub stars)
- Written in Vue
Frequently asked questions
Is Deskpro or Frappe Helpdesk better?
Neither is universally better. Frappe Helpdesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Deskpro and Frappe Helpdesk free and open-source?
Yes. Deskpro is licensed under ⊘ Proprietary and Frappe Helpdesk under AGPL-3.0. Both can be self-hosted at no software cost.
Can I run Deskpro and Frappe Helpdesk with Docker?
Deskpro: check the project docs for container support. Frappe Helpdesk: yes.