Frappe Helpdesk vs MantisBT
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Frappe Helpdesk
Modern open-source helpdesk built on Frappe
VS
MantisBT
Open-source bug tracker for software teams
| Feature | Frappe Helpdesk | MantisBT |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | GPL-2.0 |
| Language | Vue | PHP |
| Setup difficulty | Medium | Easy |
| Min. RAM | 1,024 MB | 256 MB |
| Deployment | docker, source | docker, bare-metal, source |
| GitHub stars | ★ 3,295 | ★ 1,794 |
| First released | 2022 | 2000 |
| Replaces | Zendesk, Freshdesk | Jira, Bugzilla |
Why pick each one
Choose Frappe Helpdesk if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3.3k GitHub stars)
- Written in Vue
Choose MantisBT if…
- Released under the GPL-2.0 license
- Easy to set up — beginner-friendly
- First-class Docker support for quick deployment
- Active community (1.8k GitHub stars)
Frequently asked questions
Is Frappe Helpdesk or MantisBT better?
Neither is universally better. Frappe Helpdesk has the larger community, while MantisBT is simpler to set up (easy difficulty). Choose based on the comparison table above and your own setup.
Are Frappe Helpdesk and MantisBT free and open-source?
Yes. Frappe Helpdesk is licensed under AGPL-3.0 and MantisBT under GPL-2.0. Both can be self-hosted at no software cost.
Can I run Frappe Helpdesk and MantisBT with Docker?
Frappe Helpdesk: yes. MantisBT: yes.