GLPI
Helpdesk & TicketingIT asset management and service desk
Replaces ServiceNow, Zendesk
Best LDAP Helpdesk & Ticketing for self-hosting
The 10 best LDAP helpdesk & ticketing you can self-host, ranked by community traction.
osTicket
Helpdesk & TicketingWidely used open-source support ticket system
Replaces Zendesk, Freshdesk
MantisBT
Helpdesk & TicketingOpen-source bug tracker for software teams
Replaces Jira, Bugzilla
Faveo Helpdesk
Helpdesk & TicketingCommunity helpdesk and ticketing built on Laravel
Replaces Zendesk, Freshdesk
Request Tracker
Helpdesk & TicketingEnterprise-grade ticketing system from Best Practical
Replaces Zendesk, Jira Service Management
ITFlow
Helpdesk & TicketingOpen-source ITSM, documentation and ticketing for MSPs
Replaces ServiceNow, Jira Service Management
Bugzilla
Helpdesk & TicketingTime-tested bug tracking system from Mozilla
Replaces Jira
Znuny
Helpdesk & TicketingCommunity-maintained OTRS fork for service desks
Replaces ServiceNow, Zendesk
OTOBO
Helpdesk & TicketingEnterprise ticket system and service management
Replaces ServiceNow, Zendesk
eTraxis
Helpdesk & TicketingFlexible records and issue tracking system
Replaces Jira, Redmine
No apps match these filters.
At a glance
| App | Deploy effort | Difficulty | Min. RAM | License | ★ Stars |
|---|---|---|---|---|---|
| GLPI | Under-an-hour setup | Medium | 512 MB | GPL-3.0 | 6,456 |
| osTicket | Under-an-hour setup | Medium | 512 MB | GPL-2.0 | 3,984 |
| MantisBT | Under-an-hour setup | Easy | 256 MB | GPL-2.0 | 1,808 |
| Faveo Helpdesk | Read-the-docs project | Medium | 512 MB | MIT | 1,255 |
| Request Tracker | Read-the-docs project | Hard | 1,024 MB | GPL-2.0 | 1,161 |
| ITFlow | Under-an-hour setup | Medium | 512 MB | MIT | 1,022 |
| Bugzilla | Read-the-docs project | Hard | 512 MB | MPL-2.0 | 864 |
| Znuny | Read-the-docs project | Hard | 2,048 MB | GPL-3.0 | 603 |
| OTOBO | Under-an-hour setup | Hard | 2,048 MB | GPL-3.0 | 336 |
| eTraxis | Under-an-hour setup | Medium | 512 MB | GPL-3.0 | 1 |
Quick picks
- Most adopted: GLPI (6,456 GitHub stars).
- Lightest footprint: MantisBT (from 256 MB RAM, against 2,048 MB for the heaviest here).
- Licensing: 4 of 10 use GPL-3.0; check the rest individually if you plan to modify and redistribute.
Every option here is open-source and self-hostable, tagged LDAP within the helpdesk & ticketing category. Deploy effort is graded from published container recipes, not vendor claims — see the methodology.