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OTOBO

Enterprise ticket system and service management

Helpdesk & Ticketing ★ 336 stars Hard setup GPL-3.0

OTOBO is an open-source ticket system and service management tool, a successor to OTRS Community Edition. It supports ITSM processes, automation, and detailed reporting.

Official siteSource code

Key features

  • ITIL service management
  • Process automation engine
  • Customizable ticket workflows
  • Detailed dashboards

Strengths

  • Released under the GPL-3.0 license
  • First-class Docker support for quick deployment
  • Written in Perl

Is OTOBO secure?

OSV.dev has no published security advisories for OTOBO's repository. No known vulnerabilities is not proof of security: it means none have been publicly catalogued.

Source: OSV.dev, checked 2026-10-14. How this is measured.

OTOBO replaces

Self-hosted ServiceNow alternativesSelf-hosted Zendesk alternatives

Health badge

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SelfHostIndex: 72 · good

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[![SelfHostIndex health score for OTOBO](https://selfhostindex.com/badge/otobo.svg)](https://selfhostindex.com/app/otobo/)
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<a href="https://selfhostindex.com/app/otobo/"><img src="https://selfhostindex.com/badge/otobo.svg" alt="SelfHostIndex health score for OTOBO"></a>
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.. image:: https://selfhostindex.com/badge/otobo.svg
   :alt: SelfHostIndex health score for OTOBO
   :target: https://selfhostindex.com/app/otobo/

The score is recomputed on every nightly rebuild from public repository data — see how it is calculated.

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