SHSelfHostIndex

OTOBO vs UVdesk

A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.

Not the right match-up?
OT OTOBO Enterprise ticket system and service management VS UV UVdesk Open-source helpdesk built on Symfony
FeatureOTOBOUVdesk
CategoryHelpdesk & TicketingHelpdesk & Ticketing
LicenseGPL-3.0MIT
LanguagePerlCSS
Setup difficultyHardMedium
Min. RAM2,048 MB512 MB
Deploymentdocker, bare-metal, sourcedocker, bare-metal, source
GitHub stars★ 334★ 19,510
First released20192018
ReplacesServiceNow, ZendeskZendesk, Freshdesk

Why pick each one

Choose OTOBO if…

  • Released under the GPL-3.0 license
  • First-class Docker support for quick deployment
  • Written in Perl
OTOBO details

Choose UVdesk if…

  • Released under the MIT license
  • First-class Docker support for quick deployment
  • Mature project with 19.5k GitHub stars
  • Written in CSS
UVdesk details

Frequently asked questions

Is OTOBO or UVdesk better?

UVdesk is the stronger all-round pick: it has both the larger community and the simpler medium setup. Consider OTOBO if its specific feature set fits your needs better.

Are OTOBO and UVdesk free and open-source?

Yes. OTOBO is licensed under GPL-3.0 and UVdesk under MIT. Both can be self-hosted at no software cost.

Can I run OTOBO and UVdesk with Docker?

OTOBO: yes. UVdesk: yes.

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