Libredesk vs Tiledesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
| Feature | Libredesk | Tiledesk |
|---|---|---|
| Deploy effort | Under-an-hour setup | Under-an-hour setup |
| Health score | 87 · Excellent | 58 · Fair |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | MIT |
| Language | Go | Mustache |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 2,048 MB |
| Deployment | docker, binary | docker, kubernetes |
| GitHub stars | ★ 2,959 | ★ 322 |
| First released | 2024 | 2020 |
| Replaces | Zendesk, Intercom | Zendesk, Intercom |
What are Libredesk and Tiledesk?
Libredesk
Libredesk is a self-hosted, open-source customer support tool. It offers shared inboxes, SLA management, automations, and reporting in a clean modern interface.
- Shared inbox and SLAs
- Automation rules
- Canned responses
- Single binary deployment
Tiledesk
Tiledesk is an open-source customer support platform that combines live chat, chatbots, and a ticketing system. It routes conversations from multiple channels into a unified agent workspace with ticket tracking.
- Live chat and chatbots
- Omnichannel ticketing
- Unified agent workspace
- Conversation routing
Libredesk vs Tiledesk: key differences
Libredesk is written in Go, while Tiledesk is built with Mustache. Licensing differs — AGPL-3.0 for Libredesk versus MIT for Tiledesk. Libredesk is the lighter option, starting around 512 MB of RAM against 2,048 MB for Tiledesk. Tiledesk is the more established project (first released 2020), while Libredesk arrived in 2024. Libredesk has the considerably larger community, at 2,959 GitHub stars versus 322.
Why pick each one
Choose Libredesk if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3k GitHub stars)
- Written in Go
Choose Tiledesk if…
- Released under the MIT license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Written in Mustache
Frequently asked questions
Is Libredesk or Tiledesk better?
Neither is universally better. Libredesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Libredesk and Tiledesk free and open-source?
Yes. Libredesk is licensed under AGPL-3.0 and Tiledesk under MIT. Both can be self-hosted at no software cost.
Can I run Libredesk and Tiledesk with Docker?
Libredesk: yes. Tiledesk: yes.
Which is lighter on resources, Libredesk or Tiledesk?
Libredesk has the smaller minimum footprint at 512 MB of RAM, compared to about 2,048 MB for Tiledesk. Real-world usage depends on library size, user count, and enabled features.