Libredesk vs Ticketit
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
| Feature | Libredesk | Ticketit |
|---|---|---|
| Deploy effort | Under-an-hour setup | Read-the-docs project |
| Health score | 87 · Excellent | 13 · At risk |
| Status | Actively maintained | Archived |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | MIT |
| Language | Go | PHP |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 256 MB |
| Deployment | docker, binary | bare-metal, source |
| GitHub stars | ★ 2,959 | ★ 860 |
| First released | 2024 | 2015 |
| Replaces | Zendesk, Intercom | Zendesk, Freshdesk |
What are Libredesk and Ticketit?
Libredesk
Libredesk is a self-hosted, open-source customer support tool. It offers shared inboxes, SLA management, automations, and reporting in a clean modern interface.
- Shared inbox and SLAs
- Automation rules
- Canned responses
- Single binary deployment
Ticketit
Ticketit is an embeddable help desk ticketing system built as a Laravel package. It adds categories, priorities, agent assignment, and a Kanban-style dashboard to any existing Laravel application.
- Laravel-native integration
- Kanban agent board
- Category and priority routing
- Email notifications
Libredesk vs Ticketit: key differences
The biggest difference is maintenance: Ticketit's repository is archived and no longer developed, while Libredesk is actively maintained. Libredesk is written in Go, while Ticketit is built with PHP. Licensing differs — AGPL-3.0 for Libredesk versus MIT for Ticketit. Ticketit is the lighter option, starting around 256 MB of RAM against 512 MB for Libredesk. Ticketit is the more established project (first released 2015), while Libredesk arrived in 2024. Libredesk has the considerably larger community, at 2,959 GitHub stars versus 860. Libredesk lists first-class Docker deployment; Ticketit does not.
Why pick each one
Choose Libredesk if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3k GitHub stars)
- Written in Go
Choose Ticketit if…
- Released under the MIT license
- Written in PHP
- Tiny footprint — runs in 256 MB RAM
Frequently asked questions
Is Libredesk or Ticketit better?
Neither is universally better. Libredesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Libredesk and Ticketit free and open-source?
Yes. Libredesk is licensed under AGPL-3.0 and Ticketit under MIT. Both can be self-hosted at no software cost.
Can I run Libredesk and Ticketit with Docker?
Libredesk: yes. Ticketit: check the project docs for container support.
Which is lighter on resources, Libredesk or Ticketit?
Ticketit has the smaller minimum footprint at 256 MB of RAM, compared to about 512 MB for Libredesk. Real-world usage depends on library size, user count, and enabled features.