Peppermint vs UVdesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Peppermint
Archived
Open-source ticket management and helpdesk
VS
UVdesk
Open-source helpdesk built on Symfony
| Feature | Peppermint | UVdesk |
|---|---|---|
| Deploy effort | Under-an-hour setup | Under-an-hour setup |
| Health score | 15 · At risk | 55 · Fair |
| Status | Archived | Actively maintained |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | MIT |
| Language | TypeScript | CSS |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 512 MB |
| Deployment | docker, source | docker, bare-metal, source |
| GitHub stars | ★ 3,162 | ★ 19,612 |
| First released | 2021 | 2018 |
| Replaces | Zendesk, Jira Service Management | Zendesk, Freshdesk |
What are Peppermint and UVdesk?
Peppermint
Peppermint is an open-source ticket management system and helpdesk. It offers a modern interface for managing customer issues, internal tasks, and a knowledge base.
- Ticket and task management
- Email-to-ticket support
- Documentation and notebooks
- Modern responsive UI
UVdesk
UVdesk is an open-source helpdesk system built on the Symfony framework. It offers ticket management, a knowledge base, email piping, and a customizable workflow engine.
- Email piping to tickets
- Workflow automation
- Knowledge base module
- Extensible app marketplace
Peppermint vs UVdesk: key differences
The biggest difference is maintenance: Peppermint's repository is archived and no longer developed, while UVdesk is actively maintained. Peppermint is written in TypeScript, while UVdesk is built with CSS. Licensing differs — AGPL-3.0 for Peppermint versus MIT for UVdesk. UVdesk is the more established project (first released 2018), while Peppermint arrived in 2021. UVdesk has the considerably larger community, at 19,612 GitHub stars versus 3,162.
Why pick each one
Choose Peppermint if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3.2k GitHub stars)
- Written in TypeScript
Choose UVdesk if…
- Full ticketing workflow
- Knowledge base included
- Email piping support
Watch out for
- PHP MySQL stack required
- Slower development pace
Frequently asked questions
Is Peppermint or UVdesk better?
Neither is universally better. UVdesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Peppermint and UVdesk free and open-source?
Yes. Peppermint is licensed under AGPL-3.0 and UVdesk under MIT. Both can be self-hosted at no software cost.
Can I run Peppermint and UVdesk with Docker?
Peppermint: yes. UVdesk: yes.