Ticketit vs Trudesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
| Feature | Ticketit | Trudesk |
|---|---|---|
| Deploy effort | Read-the-docs project | Under-an-hour setup |
| Health score | 13 · At risk | 55 · Fair |
| Status | Archived | Actively maintained |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | MIT | Apache-2.0 |
| Language | PHP | JavaScript |
| Setup difficulty | Medium | Medium |
| Min. RAM | 256 MB | 512 MB |
| Deployment | bare-metal, source | docker, source |
| GitHub stars | ★ 860 | ★ 1,496 |
| First released | 2015 | 2016 |
| Replaces | Zendesk, Freshdesk | Zendesk, Freshdesk |
What are Ticketit and Trudesk?
Ticketit
Ticketit is an embeddable help desk ticketing system built as a Laravel package. It adds categories, priorities, agent assignment, and a Kanban-style dashboard to any existing Laravel application.
- Laravel-native integration
- Kanban agent board
- Category and priority routing
- Email notifications
Trudesk
Trudesk is an open-source help desk and ticket management system. It provides a kanban-style ticket board, knowledge base, and real-time messaging built on Node.js.
- Kanban ticket board
- Built-in knowledge base
- Real-time chat and notices
- Mobile-friendly UI
Ticketit vs Trudesk: key differences
The biggest difference is maintenance: Ticketit's repository is archived and no longer developed, while Trudesk is actively maintained. Ticketit is written in PHP, while Trudesk is built with JavaScript. Licensing differs — MIT for Ticketit versus Apache-2.0 for Trudesk. Ticketit is the lighter option, starting around 256 MB of RAM against 512 MB for Trudesk. Trudesk lists first-class Docker deployment; Ticketit does not.
Why pick each one
Choose Ticketit if…
- Released under the MIT license
- Written in PHP
- Tiny footprint — runs in 256 MB RAM
Choose Trudesk if…
- Released under the Apache-2.0 license
- First-class Docker support for quick deployment
- Active community (1.5k GitHub stars)
- Written in JavaScript
Frequently asked questions
Is Ticketit or Trudesk better?
Neither is universally better. Trudesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Ticketit and Trudesk free and open-source?
Yes. Ticketit is licensed under MIT and Trudesk under Apache-2.0. Both can be self-hosted at no software cost.
Can I run Ticketit and Trudesk with Docker?
Ticketit: check the project docs for container support. Trudesk: yes.
Which is lighter on resources, Ticketit or Trudesk?
Ticketit has the smaller minimum footprint at 256 MB of RAM, compared to about 512 MB for Trudesk. Real-world usage depends on library size, user count, and enabled features.