Tiledesk vs UVdesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
| Feature | Tiledesk | UVdesk |
|---|---|---|
| Deploy effort | Under-an-hour setup | Under-an-hour setup |
| Health score | 58 · Fair | 55 · Fair |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | MIT | MIT |
| Language | Mustache | CSS |
| Setup difficulty | Medium | Medium |
| Min. RAM | 2,048 MB | 512 MB |
| Deployment | docker, kubernetes | docker, bare-metal, source |
| GitHub stars | ★ 322 | ★ 19,612 |
| First released | 2020 | 2018 |
| Replaces | Zendesk, Intercom | Zendesk, Freshdesk |
What are Tiledesk and UVdesk?
Tiledesk
Tiledesk is an open-source customer support platform that combines live chat, chatbots, and a ticketing system. It routes conversations from multiple channels into a unified agent workspace with ticket tracking.
- Live chat and chatbots
- Omnichannel ticketing
- Unified agent workspace
- Conversation routing
UVdesk
UVdesk is an open-source helpdesk system built on the Symfony framework. It offers ticket management, a knowledge base, email piping, and a customizable workflow engine.
- Email piping to tickets
- Workflow automation
- Knowledge base module
- Extensible app marketplace
Tiledesk vs UVdesk: key differences
Tiledesk is written in Mustache, while UVdesk is built with CSS. UVdesk is the lighter option, starting around 512 MB of RAM against 2,048 MB for Tiledesk. UVdesk is the more established project (first released 2018), while Tiledesk arrived in 2020. UVdesk has the considerably larger community, at 19,612 GitHub stars versus 322.
Why pick each one
Choose Tiledesk if…
- Released under the MIT license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Written in Mustache
Choose UVdesk if…
- Full ticketing workflow
- Knowledge base included
- Email piping support
Watch out for
- PHP MySQL stack required
- Slower development pace
Frequently asked questions
Is Tiledesk or UVdesk better?
Neither is universally better. UVdesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Tiledesk and UVdesk free and open-source?
Yes. Tiledesk is licensed under MIT and UVdesk under MIT. Both can be self-hosted at no software cost.
Can I run Tiledesk and UVdesk with Docker?
Tiledesk: yes. UVdesk: yes.
Which is lighter on resources, Tiledesk or UVdesk?
UVdesk has the smaller minimum footprint at 512 MB of RAM, compared to about 2,048 MB for Tiledesk. Real-world usage depends on library size, user count, and enabled features.