Ticketit vs UVdesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
| Feature | Ticketit | UVdesk |
|---|---|---|
| Deploy effort | Read-the-docs project | Under-an-hour setup |
| Health score | 13 · At risk | 55 · Fair |
| Status | Archived | Actively maintained |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | MIT | MIT |
| Language | PHP | CSS |
| Setup difficulty | Medium | Medium |
| Min. RAM | 256 MB | 512 MB |
| Deployment | bare-metal, source | docker, bare-metal, source |
| GitHub stars | ★ 860 | ★ 19,612 |
| First released | 2015 | 2018 |
| Replaces | Zendesk, Freshdesk | Zendesk, Freshdesk |
What are Ticketit and UVdesk?
Ticketit
Ticketit is an embeddable help desk ticketing system built as a Laravel package. It adds categories, priorities, agent assignment, and a Kanban-style dashboard to any existing Laravel application.
- Laravel-native integration
- Kanban agent board
- Category and priority routing
- Email notifications
UVdesk
UVdesk is an open-source helpdesk system built on the Symfony framework. It offers ticket management, a knowledge base, email piping, and a customizable workflow engine.
- Email piping to tickets
- Workflow automation
- Knowledge base module
- Extensible app marketplace
Ticketit vs UVdesk: key differences
The biggest difference is maintenance: Ticketit's repository is archived and no longer developed, while UVdesk is actively maintained. Ticketit is written in PHP, while UVdesk is built with CSS. Ticketit is the lighter option, starting around 256 MB of RAM against 512 MB for UVdesk. Ticketit is the more established project (first released 2015), while UVdesk arrived in 2018. UVdesk has the considerably larger community, at 19,612 GitHub stars versus 860. UVdesk lists first-class Docker deployment; Ticketit does not.
Why pick each one
Choose Ticketit if…
- Released under the MIT license
- Written in PHP
- Tiny footprint — runs in 256 MB RAM
Choose UVdesk if…
- Full ticketing workflow
- Knowledge base included
- Email piping support
Watch out for
- PHP MySQL stack required
- Slower development pace
Frequently asked questions
Is Ticketit or UVdesk better?
Neither is universally better. UVdesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Ticketit and UVdesk free and open-source?
Yes. Ticketit is licensed under MIT and UVdesk under MIT. Both can be self-hosted at no software cost.
Can I run Ticketit and UVdesk with Docker?
Ticketit: check the project docs for container support. UVdesk: yes.
Which is lighter on resources, Ticketit or UVdesk?
Ticketit has the smaller minimum footprint at 256 MB of RAM, compared to about 512 MB for UVdesk. Real-world usage depends on library size, user count, and enabled features.