SupportPal vs TicketsBot
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
SupportPal
Powerful help desk software - easy, fast and intuitive
VS
TicketsBot
Self-hostable Discord support ticket system
| Feature | SupportPal | TicketsBot |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | ⊘ Proprietary | AGPL-3.0 |
| Language | PHP | Go |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 512 MB |
| Deployment | bare-metal | docker, bare-metal |
| GitHub stars | — | ★ 26 |
| First released | 2020 | 2018 |
| Replaces | — | Zendesk |
Why pick each one
Choose SupportPal if…
- Released under the ⊘ Proprietary license
- Written in PHP
- Lightweight — runs in 512 MB RAM
Choose TicketsBot if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Written in Go
- Lightweight — runs in 512 MB RAM
Frequently asked questions
Is SupportPal or TicketsBot better?
Neither is universally better. TicketsBot has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are SupportPal and TicketsBot free and open-source?
Yes. SupportPal is licensed under ⊘ Proprietary and TicketsBot under AGPL-3.0. Both can be self-hosted at no software cost.
Can I run SupportPal and TicketsBot with Docker?
SupportPal: check the project docs for container support. TicketsBot: yes.