eTraxis vs SupportPal
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
eTraxis
Flexible records and issue tracking system
VS
SupportPal
Powerful help desk software - easy, fast and intuitive
| Feature | eTraxis | SupportPal |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-3.0 | ⊘ Proprietary |
| Language | PHP | PHP |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 512 MB |
| Deployment | docker, bare-metal | bare-metal |
| GitHub stars | ★ 1 | — |
| First released | 2014 | 2020 |
| Replaces | Jira, Redmine | — |
Why pick each one
Choose eTraxis if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Written in PHP
- Lightweight — runs in 512 MB RAM
Choose SupportPal if…
- Released under the ⊘ Proprietary license
- Written in PHP
- Lightweight — runs in 512 MB RAM
Frequently asked questions
Is eTraxis or SupportPal better?
Neither is universally better. eTraxis has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are eTraxis and SupportPal free and open-source?
Yes. eTraxis is licensed under GPL-3.0 and SupportPal under ⊘ Proprietary. Both can be self-hosted at no software cost.
Can I run eTraxis and SupportPal with Docker?
eTraxis: yes. SupportPal: check the project docs for container support.