MantisBT vs OpenSupports
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
MantisBT
Open-source bug tracker for software teams
VS
OpenSupports
Open-source ticket-based customer support system
| Feature | MantisBT | OpenSupports |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-2.0 | GPL-3.0 |
| Language | PHP | JavaScript |
| Setup difficulty | Easy | Medium |
| Min. RAM | 256 MB | 512 MB |
| Deployment | docker, bare-metal, source | docker, bare-metal |
| GitHub stars | ★ 1,794 | ★ 1,038 |
| First released | 2000 | 2016 |
| Replaces | Jira, Bugzilla | Zendesk, Freshdesk |
Why pick each one
Choose MantisBT if…
- Released under the GPL-2.0 license
- Easy to set up — beginner-friendly
- First-class Docker support for quick deployment
- Active community (1.8k GitHub stars)
Choose OpenSupports if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Active community (1k GitHub stars)
- Written in JavaScript
Frequently asked questions
Is MantisBT or OpenSupports better?
MantisBT is the stronger all-round pick: it has both the larger community and the simpler easy setup. Consider OpenSupports if its specific feature set fits your needs better.
Are MantisBT and OpenSupports free and open-source?
Yes. MantisBT is licensed under GPL-2.0 and OpenSupports under GPL-3.0. Both can be self-hosted at no software cost.
Can I run MantisBT and OpenSupports with Docker?
MantisBT: yes. OpenSupports: yes.