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FreeScout

Free self-hosted help desk and shared inbox

Chat & Communication ★ 4.5k stars Medium setup AGPL-3.0

FreeScout is a free, open-source help desk and shared mailbox application that is a lightweight alternative to Help Scout and Zendesk. It turns email into a collaborative support workflow.

Key features

  • Shared mailbox for teams
  • Email-based ticketing
  • Module ecosystem
  • Lightweight PHP application

Pros & cons

Strengths

  • Truly free and self-hosted
  • Low resource needs

Trade-offs

  • Some modules are paid
  • Email-centric only

FreeScout replaces

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