SupportPal vs Znuny
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
SupportPal
Powerful help desk software - easy, fast and intuitive
VS
Znuny
Community-maintained OTRS fork for service desks
| Feature | SupportPal | Znuny |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | ⊘ Proprietary | GPL-3.0 |
| Language | PHP | Perl |
| Setup difficulty | Medium | Hard |
| Min. RAM | 512 MB | 2,048 MB |
| Deployment | bare-metal | bare-metal, source |
| GitHub stars | — | ★ 588 |
| First released | 2020 | 2021 |
| Replaces | — | ServiceNow, Zendesk |
Why pick each one
Choose SupportPal if…
- Released under the ⊘ Proprietary license
- Written in PHP
- Lightweight — runs in 512 MB RAM
Frequently asked questions
Is SupportPal or Znuny better?
Neither is universally better. Znuny has the larger community, while SupportPal is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.
Are SupportPal and Znuny free and open-source?
Yes. SupportPal is licensed under ⊘ Proprietary and Znuny under GPL-3.0. Both can be self-hosted at no software cost.
Can I run SupportPal and Znuny with Docker?
SupportPal: check the project docs for container support. Znuny: check the project docs for container support.