Libredesk vs UVdesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
| Feature | Libredesk | UVdesk |
|---|---|---|
| Deploy effort | Under-an-hour setup | Under-an-hour setup |
| Health score | 87 · Excellent | 55 · Fair |
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | AGPL-3.0 | MIT |
| Language | Go | CSS |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 512 MB |
| Deployment | docker, binary | docker, bare-metal, source |
| GitHub stars | ★ 2,959 | ★ 19,612 |
| First released | 2024 | 2018 |
| Replaces | Zendesk, Intercom | Zendesk, Freshdesk |
What are Libredesk and UVdesk?
Libredesk
Libredesk is a self-hosted, open-source customer support tool. It offers shared inboxes, SLA management, automations, and reporting in a clean modern interface.
- Shared inbox and SLAs
- Automation rules
- Canned responses
- Single binary deployment
UVdesk
UVdesk is an open-source helpdesk system built on the Symfony framework. It offers ticket management, a knowledge base, email piping, and a customizable workflow engine.
- Email piping to tickets
- Workflow automation
- Knowledge base module
- Extensible app marketplace
Libredesk vs UVdesk: key differences
Libredesk is written in Go, while UVdesk is built with CSS. Licensing differs — AGPL-3.0 for Libredesk versus MIT for UVdesk. UVdesk is the more established project (first released 2018), while Libredesk arrived in 2024. UVdesk has the considerably larger community, at 19,612 GitHub stars versus 2,959.
Why pick each one
Choose Libredesk if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (3k GitHub stars)
- Written in Go
Choose UVdesk if…
- Full ticketing workflow
- Knowledge base included
- Email piping support
Watch out for
- PHP MySQL stack required
- Slower development pace
Frequently asked questions
Is Libredesk or UVdesk better?
Neither is universally better. UVdesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Libredesk and UVdesk free and open-source?
Yes. Libredesk is licensed under AGPL-3.0 and UVdesk under MIT. Both can be self-hosted at no software cost.
Can I run Libredesk and UVdesk with Docker?
Libredesk: yes. UVdesk: yes.