Roundup Issue Tracker vs Libredesk
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Roundup Issue Tracker
Simple-to-use and -install issue tracking system with command-line,
VS
Libredesk
Self-hosted open-source customer support desk
| Feature | Roundup Issue Tracker | Libredesk |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | MIT | AGPL-3.0 |
| Language | Python | Go |
| Setup difficulty | Medium | Medium |
| Min. RAM | 512 MB | 512 MB |
| Deployment | docker | docker, binary |
| GitHub stars | — | ★ 2,685 |
| First released | 2020 | 2024 |
| Replaces | — | Zendesk, Intercom |
Why pick each one
Choose Roundup Issue Tracker if…
- Released under the MIT license
- First-class Docker support for quick deployment
- Written in Python
- Lightweight — runs in 512 MB RAM
Choose Libredesk if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (2.7k GitHub stars)
- Written in Go
Frequently asked questions
Is Roundup Issue Tracker or Libredesk better?
Neither is universally better. Libredesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Roundup Issue Tracker and Libredesk free and open-source?
Yes. Roundup Issue Tracker is licensed under MIT and Libredesk under AGPL-3.0. Both can be self-hosted at no software cost.
Can I run Roundup Issue Tracker and Libredesk with Docker?
Roundup Issue Tracker: yes. Libredesk: yes.