Erxes vs Roundup Issue Tracker
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Erxes
Open-source experience operating system with ticketing
VS
Roundup Issue Tracker
Simple-to-use and -install issue tracking system with command-line,
| Feature | Erxes | Roundup Issue Tracker |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-3.0 | MIT |
| Language | TypeScript | Python |
| Setup difficulty | Hard | Medium |
| Min. RAM | 2,048 MB | 512 MB |
| Deployment | docker, kubernetes | docker |
| GitHub stars | ★ 4,058 | — |
| First released | 2017 | 2020 |
| Replaces | Zendesk, Intercom, HubSpot | — |
Why pick each one
Choose Erxes if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Active community (4.1k GitHub stars)
Choose Roundup Issue Tracker if…
- Released under the MIT license
- First-class Docker support for quick deployment
- Written in Python
- Lightweight — runs in 512 MB RAM
Frequently asked questions
Is Erxes or Roundup Issue Tracker better?
Neither is universally better. Erxes has the larger community, while Roundup Issue Tracker is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.
Are Erxes and Roundup Issue Tracker free and open-source?
Yes. Erxes is licensed under GPL-3.0 and Roundup Issue Tracker under MIT. Both can be self-hosted at no software cost.
Can I run Erxes and Roundup Issue Tracker with Docker?
Erxes: yes. Roundup Issue Tracker: yes.