Erxes vs Tracardi
A side-by-side comparison of two self-hosted apps from related categories — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Erxes
Open-source experience operating system with ticketing
VS
Tracardi
Open-source customer data platform and engagement
| Feature | Erxes | Tracardi |
|---|---|---|
| Category | Helpdesk & Ticketing | CRM & Business Apps |
| License | GPL-3.0 | MIT |
| Language | TypeScript | Python |
| Setup difficulty | Hard | Hard |
| Min. RAM | 2,048 MB | 2,048 MB |
| Deployment | docker, kubernetes | docker, kubernetes |
| GitHub stars | ★ 4,058 | ★ 653 |
| First released | 2017 | 2021 |
| Replaces | Zendesk, Intercom, HubSpot | Segment, HubSpot |
Why pick each one
Choose Erxes if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Active community (4.1k GitHub stars)
Choose Tracardi if…
- Released under the MIT license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Written in Python
Frequently asked questions
Is Erxes or Tracardi better?
Neither is universally better. Erxes has the larger community; both share a hard setup difficulty, so the decision comes down to features and licensing.
Are Erxes and Tracardi free and open-source?
Yes. Erxes is licensed under GPL-3.0 and Tracardi under MIT. Both can be self-hosted at no software cost.
Can I run Erxes and Tracardi with Docker?
Erxes: yes. Tracardi: yes.