Erxes vs Trac
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Erxes
Open-source experience operating system with ticketing
VS
Trac
Integrated wiki and issue tracker for software projects
| Feature | Erxes | Trac |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-3.0 | BSD-3-Clause |
| Language | TypeScript | Python |
| Setup difficulty | Hard | Medium |
| Min. RAM | 2,048 MB | 256 MB |
| Deployment | docker, kubernetes | bare-metal, source |
| GitHub stars | ★ 4,058 | ★ 541 |
| First released | 2017 | 2004 |
| Replaces | Zendesk, Intercom, HubSpot | Jira |
Why pick each one
Choose Erxes if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Kubernetes-ready with Helm charts available
- Active community (4.1k GitHub stars)
Choose Trac if…
- Released under the BSD-3-Clause license
- Written in Python
- Tiny footprint — runs in 256 MB RAM
Frequently asked questions
Is Erxes or Trac better?
Neither is universally better. Erxes has the larger community, while Trac is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.
Are Erxes and Trac free and open-source?
Yes. Erxes is licensed under GPL-3.0 and Trac under BSD-3-Clause. Both can be self-hosted at no software cost.
Can I run Erxes and Trac with Docker?
Erxes: yes. Trac: check the project docs for container support.