Telebugs vs Znuny
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Telebugs
Lightweight error tracker without a subscription (alternative to
VS
Znuny
Community-maintained OTRS fork for service desks
| Feature | Telebugs | Znuny |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | ⊘ Proprietary | GPL-3.0 |
| Language | Docker | Perl |
| Setup difficulty | Medium | Hard |
| Min. RAM | 512 MB | 2,048 MB |
| Deployment | docker | bare-metal, source |
| GitHub stars | — | ★ 588 |
| First released | 2020 | 2021 |
| Replaces | — | ServiceNow, Zendesk |
Why pick each one
Choose Telebugs if…
- Released under the ⊘ Proprietary license
- First-class Docker support for quick deployment
- Written in Docker
- Lightweight — runs in 512 MB RAM
Frequently asked questions
Is Telebugs or Znuny better?
Neither is universally better. Znuny has the larger community, while Telebugs is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.
Are Telebugs and Znuny free and open-source?
Yes. Telebugs is licensed under ⊘ Proprietary and Znuny under GPL-3.0. Both can be self-hosted at no software cost.
Can I run Telebugs and Znuny with Docker?
Telebugs: yes. Znuny: check the project docs for container support.