Helpy vs Znuny
A side-by-side comparison of two self-hosted apps from related categories — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Helpy
Open-source helpdesk and knowledge base platform
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Znuny
Community-maintained OTRS fork for service desks
| Feature | Helpy | Znuny |
|---|---|---|
| Category | Wikis & Documentation | Helpdesk & Ticketing |
| License | MIT | GPL-3.0 |
| Language | Ruby | Perl |
| Setup difficulty | Medium | Hard |
| Min. RAM | 1,024 MB | 2,048 MB |
| Deployment | docker, bare-metal, source | bare-metal, source |
| GitHub stars | ★ 2,481 | ★ 588 |
| First released | 2015 | 2021 |
| Replaces | Zendesk, Help Scout | ServiceNow, Zendesk |
Why pick each one
Frequently asked questions
Is Helpy or Znuny better?
Helpy is the stronger all-round pick: it has both the larger community and the simpler medium setup. Consider Znuny if its specific feature set fits your needs better.
Are Helpy and Znuny free and open-source?
Yes. Helpy is licensed under MIT and Znuny under GPL-3.0. Both can be self-hosted at no software cost.
Can I run Helpy and Znuny with Docker?
Helpy: yes. Znuny: check the project docs for container support.