Helpy vs Libredesk
A side-by-side comparison of two self-hosted apps from related categories — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
Helpy
Open-source helpdesk and knowledge base platform
VS
Libredesk
Self-hosted open-source customer support desk
| Feature | Helpy | Libredesk |
|---|---|---|
| Category | Wikis & Documentation | Helpdesk & Ticketing |
| License | MIT | AGPL-3.0 |
| Language | Ruby | Go |
| Setup difficulty | Medium | Medium |
| Min. RAM | 1,024 MB | 512 MB |
| Deployment | docker, bare-metal, source | docker, binary |
| GitHub stars | ★ 2,481 | ★ 2,685 |
| First released | 2015 | 2024 |
| Replaces | Zendesk, Help Scout | Zendesk, Intercom |
Why pick each one
Choose Libredesk if…
- Released under the AGPL-3.0 license
- First-class Docker support for quick deployment
- Active community (2.7k GitHub stars)
- Written in Go
Frequently asked questions
Is Helpy or Libredesk better?
Neither is universally better. Libredesk has the larger community; both share a medium setup difficulty, so the decision comes down to features and licensing.
Are Helpy and Libredesk free and open-source?
Yes. Helpy is licensed under MIT and Libredesk under AGPL-3.0. Both can be self-hosted at no software cost.
Can I run Helpy and Libredesk with Docker?
Helpy: yes. Libredesk: yes.