eTraxis vs OTOBO
A side-by-side comparison of two self-hosted helpdesk & ticketing options — licensing, setup difficulty, resource needs, and what each one replaces.
Not the right match-up?
eTraxis
Flexible records and issue tracking system
VS
OTOBO
Enterprise ticket system and service management
| Feature | eTraxis | OTOBO |
|---|---|---|
| Category | Helpdesk & Ticketing | Helpdesk & Ticketing |
| License | GPL-3.0 | GPL-3.0 |
| Language | PHP | Perl |
| Setup difficulty | Medium | Hard |
| Min. RAM | 512 MB | 2,048 MB |
| Deployment | docker, bare-metal | docker, bare-metal, source |
| GitHub stars | ★ 1 | ★ 334 |
| First released | 2014 | 2019 |
| Replaces | Jira, Redmine | ServiceNow, Zendesk |
Why pick each one
Choose eTraxis if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Written in PHP
- Lightweight — runs in 512 MB RAM
Choose OTOBO if…
- Released under the GPL-3.0 license
- First-class Docker support for quick deployment
- Written in Perl
Frequently asked questions
Is eTraxis or OTOBO better?
Neither is universally better. OTOBO has the larger community, while eTraxis is simpler to set up (medium difficulty). Choose based on the comparison table above and your own setup.
Are eTraxis and OTOBO free and open-source?
Yes. eTraxis is licensed under GPL-3.0 and OTOBO under GPL-3.0. Both can be self-hosted at no software cost.
Can I run eTraxis and OTOBO with Docker?
eTraxis: yes. OTOBO: yes.