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Papercups

Open-source live chat and customer messaging

Chat & Communication ★ 6.1k stars Medium setup MIT

Papercups is a self-hosted live chat tool that lets teams talk to customers from a shared dashboard. It can be embedded into websites and integrates with Slack and other channels.

Official siteSource code

Key features

  • Embeddable live chat widget
  • Shared team inbox
  • Slack integration
  • React-based chat components

Pros & cons

Strengths

  • Released under the MIT license
  • First-class Docker support for quick deployment
  • Mature project with 6.1k GitHub stars
  • Written in Elixir

Trade-offs

  • Development has slowed
  • Fewer channels than Chatwoot

Papercups replaces

Self-hosted Intercom alternativesSelf-hosted Drift alternatives

Compare Papercups

1 head-to-head comparisons.

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